Our Process

When you work with the NPower team, we’ll make sure you understand all your options and can move forward with an approach that is both impactful and cost-effective. Here’s how our process works:

Learn

Over the course of our work with you we hope to become experts on your organization, and this process begins with a phone call between your staff and our intake coordinator. During this conversation, we’ll learn about your mission, where you are currently, what you have planned for the future, and how technology can help you get to where you’re going. Our staff will let you know the options for meeting your technological needs and give you an idea of how the process will work. When you’re ready to move ahead, we’ll schedule an initial design meeting with the specific team members who will oversee your project.

Design

The design phase is the most important part of any project, hands down. This phase allows us to sit down with you, talk through your ideas and organizational goals, and conduct a full analysis of your current processes and technology. We'll ask lots of questions and, by the end of this phase, we'll know your organization well enough to make technical recommendations to help you reach your goals.

Depending on your particular project, deliverables for this phase might include diagrams of proposed architecture, site maps, process diagrams, recommendations documentation, or an implementation scope of work with a project plan. By the end of this phase, you'll have learned more about your own organization and played an active role in determining the best path to move forward.

Build

In the build phase we’ll take what we learned in the design phase about your organization’s requirements and implement the agreed upon solutions, collaborating with you every step of the way to ensure that your needs are being met. This phase includes time to provide training and support to key staff members for any new technologies implemented.

Effective project management is a critical component of a successful engagement, which is why we rely heavily upon open, two-way communication throughout the entire planning and implementation process. Our process articulates a clear timeline with benchmarks to help us stay on track and complete the project on time and within budget.

At the completion of the build phase, we’ll meet with project leads and organizational leadership for a formal wrap-up meeting. This meeting will allow time for everyone involved to assess project goals and outcomes, review the budget, provide feedback, and discuss next steps to ensure your ongoing success.

Support

Our engagement with our clients does not stop after implementation.  We want to be there to ensure that your project is successful in the long-term.  This begins with a post-implementation review and evaluation of the project.  Based on that assessment, we’ll determine next steps and establish a roadmap for successful adoption of the new systems, tools, and processes. With many projects, this will begin with ongoing support and maintenance to ensure that questions can be answered, problems can be resolved quickly, and fine-tuning can be done to meet your day-to-day needs.

We’re also happy work with you to prep for any future project phases, including the implementation of additional functionality and features, or evolution of existing capabilities to keep things current. Whatever the next steps are, NPower will be there to help support you and plan for the future.

Questions? Contact us or give us a call at 206.286.8880.