Managing change with awareness
The NPower staff was treated to a training session on change management this week by Point B consultant Kathleen Goodman. There were several “ah ha” moments as Kathleen reviewed the four steps of the change process cycle and we discussed how each step relates to our process of coaching clients through the changes that technology introduces.
The NPower staff was treated to a training session on change management this week by Point B consultant Kathleen Goodman. There were several “ah ha” moments as Kathleen reviewed the four steps of the change process cycle and we discussed how each step relates to our process of coaching clients through the changes that technology introduces. The four steps are:
- Acknowledge
- React
- Investigate
- Implement
Kathleen outlined optimal roles for leaders or coaches as a group navigates each phase:
- In Acknowledge, give information
- In React, give support
- In Investigate, give encouragement
- In Implement, give reinforcement
The NPower team is delighted to have a framework for working effectively with clients to navigate change. Thank you to Kathleen for a great presentation, and to Point B for loaning Kathleen to us for a couple of hours this week (and for the next three months as our staff training series continues).
-Peg Giffels
